We aim to handle every cancellation quickly and consistently. At FUNTOPIA TOYS SDN BHD 202601040123 (1702218-T), the steps below apply whenever you need to cancel an order.
Timeframe
Full-refund window: you may cancel within 24 hours of purchase and receive a full refund.
After 24 hours: cancellation may no longer be possible if your order has already been processed or shipped.
Procedure
First: contact our customer service team without delay and quote your order number.
Then: we check the current status of your order and confirm whether it can still be cancelled.
Refunds
Method: once we approve a cancellation, we refund the amount to the payment method you originally used.
Timing: the refund takes 7–14 business days to clear and show up in your account.
To start a cancellation or ask about one, reach us through any of the channels below:
📧 Email: funtopiatoys@outlook.com
🏢 Address: NO. 20A, JALAN KOTA 2/5, TAMAN CAHAYA KOTA PUTERI, 81750 MASAI, JOHOR
🌐 Website: https://funtopiatoys.com/contact-us/