We hold ourselves to sending you the right product, in the condition it was described. Because of that standard, FUNTOPIA TOYS SDN BHD 202601040123 (1702218-T) handles returns and refunds through the defined procedure below — please read it before you buy.
Eligibility
Purchased items are not exchangeable or refundable, except in these four cases:
Wrong item: we sent you a different item from the one you ordered.
Mismatch: the item you received differs from the specifications, description, features or information shown on our website.
Condition on arrival: the item arrived spoiled, damaged or defective.
Late delivery: the delivery took longer than the timeline set out in our Shipping Policy.
Evidence
Every request must be supported by:
Unboxing video: one clear, uninterrupted recording that shows the parcel still unopened, its shipping label, the packaging and the item inside.
First-use video: a clear recording of the item being used for the first time, where this applies.
Supporting material: any photographs, order details or other documents we ask you for.
Process
Where to send it: email your request to our customer support team at funtopiatoys@outlook.com.
Deadline: your request must reach us within 24 hours of receiving the item.
Refusals: we will not accept a request that arrives after that 24-hour period, or one that comes without the evidence listed above.
If anything about a return, refund or exchange is unclear, reach us through any of the channels below:
📧 Email: funtopiatoys@outlook.com
🏢 Address: NO. 20A, JALAN KOTA 2/5, TAMAN CAHAYA KOTA PUTERI, 81750 MASAI, JOHOR
🌐 Website: https://funtopiatoys.com/contact-us/